COVID-19 : UPDATES

COVID-19 Pandemic

Our Practices in the Time of COVID-19 

Funeral professionals are charged with a profoundly special task. Our mission is to comfort grieving families and ensure that the remains of those in our care are treated with dignity. We humbly accept and continue to fulfil these responsibilities at this difficult time.

As a provider of essential services, the Funeral Co-operative of Ottawa has remained open, among many closures. If you require immediate service, please call 613-288-2689 for an appointment. You can be confident that FCO will take special precautions as long as the COVID-19 outbreak is active.

We continue to provide pre-arrangements for our members and client families. We would be happy to discuss an arrangement with you by telephone, FaceTime, Skype or the video-call system of your choice. If you prefer, we can also meet at our office, by appointment, with no more than two friends or family members. We guarantee that physical distancing will be observed.

Because need has no respect for nights or weekends, we remain on call for funeral arrangements. However, our office will now close at 4:00 p.m. on weekdays and will be open only by appointment on Saturdays and Sundays.

We will be pleased to help you arrange funeral services and memorials, following the latest requirements in place for funeral providers throughout Ontario. It is our duty to ensure that the space in which an indoor event is held is filled to no more than 30 per cent of capacity, that physical distancing is observed, except for household members, and that a sanitary environment is maintained through the cleaning and disinfecting of all public areas.

Where an outdoor event is held, no more than 50 people—all observing physical distancing—will be permitted to gather. Again, the funeral director is responsible for ensuring that this limit is respected and that any public facilities, such as washrooms, are cleaned and disinfected frequently enough to prevent any viral transfer.

Your Safety Remains Our First Concern

To protect the well-being of our members, client families and staff, we are carefully following the directives of the Bereavement Authority of Ontario and the advice of Ottawa Public Health. We remind everyone to follow recommended practices, which are carefully observed by our staff. While these practices are now very familiar, they remain essential.

  • Wash your hands carefully and often with soap and water or use hand sanitizer.

  • Avoid touching your eyes, nose or mouth unless you have just washed your hands with soap.

  • Cover your cough and sneeze into a tissue or your arm, not your hand.

  • Practise physical distancing with people who are not within your bubble of intimates.

  • Resume your visits to friends and family in hospitals, retirement homes or long-term care centres, while taking care to maintain physical distance. Note that the new rules about frequency and number of visits vary according to the nature of the facility and whether the visit takes place outdoors.

  • Plan your trips away from home carefully, and wear a mask or cover your mouth and nose with a scarf where physical distancing may not be possible.

We hope that these measures will keep everyone safe.

If you have questions about our current operating procedures, please reach out to us at 613-288-2689 or e-mail us at info@fco-cfo.coop.