Why we collect personal information:
This information is required to identify the purchasers and beneficiaries of prepaid services and funeral arrangements; to provide our services; to comply with legislative and regulatory requirements; and to arrange for invoicing.
How personal information is used:
We do not sell, trade or give away any personal information provided to us. We share information with third parties only if required by law; or if expressly authorised in person and/or in writing; or for the provision of a service or product supplied by a third party as part of our services (e.g. religious body, coroner, cemetery, florist, newspaper, insurance company, government).
How we protect personal information:
How members and customers may access their personal information:
They may at any time request access to their personal information in our files and may request that it be corrected or updated, subject to our confirmation that the person seeking access is listed on our contract or member lists.
Questions or complaints:
If there is a question about the use of personal information or access to personal information; or if there is a desire to withdraw a consent previously provided; or if there is a complaint: the issue should be addressed to us at The President, Funeral Co-operative of Ottawa Inc., 419 St. Laurent Boulevard, Ottawa ON K1K 2Z8.
If a member or customer is not satisfied with this response:
Please contact the Bereavement Authority of Ontario at 100 Sheppard Ave E Suite 505, North York, ON M2N 6N5
Last updated: April 2019